399 apps Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to all services, websites, and applications of the 399 apps platform. When you register, log in, or use any of our services, you agree to the terms of this policy.

399 apps places the highest importance on user privacy. We believe that transparency and trust are the foundation of a reliable online entertainment platform. That is why, in line with our Terms and Conditions, we have established this Privacy Policy so you can fully understand what we do with your information.

In this policy, "we", "us", or "platform" refers to 399 apps, and "you" or "user" refers to any registered or unregistered visitor.

2 What Information We Collect

2.1 Information Provided at Registration

When you create an account on 399 apps, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Preferred username and password
• Address and country details

2.2 Financial Information

To process deposits and withdrawals, we collect the necessary payment details, such as bKash, Nagad, or Rocket account numbers and bank account information. This information is used solely for the purpose of completing transactions.

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time spent on the site, page visit patterns, and click data
• Cookies and session identifiers
• Referrer URL (where you came from before arriving at our site)

2.4 Gaming Activity Information

Betting history, game participation, win/loss records, and bonus usage are stored in our system. This information is essential for account management, fraud prevention, and running our responsible gaming programme.

3 Purpose of Data Use

399 apps uses your information for the following purposes:

• To create, verify, and manage your account
• To process deposit and withdrawal transactions (via bKash, Nagad, Rocket, and bank transfer)
• To provide customer support — to communicate through our 24/7 live chat and email service
• To meet applicable legal obligations and prevent fraud
• To ensure the security and stability of the platform
• To improve user experience and provide relevant services
• To monitor risky behaviour under our Responsible Gaming programme

We use your information only for the purposes listed above. Your information is not transferred to any third party for marketing or commercial purposes without your consent.

4 Data Sharing and Disclosure

4.1 Limited Sharing Policy

399 apps never sells or rents your personal information. However, in certain circumstances, limited sharing may occur:

4.2 Service Provider Partners

We work with trusted third parties for payment processing, technology services, and game content delivery. Only the information necessary for them to provide their services is shared with these partners, and they are required to comply with our privacy policy.

4.3 Legal Requirements

If we are required to disclose information under a court order, government directive, or applicable law, we will do so. In such cases, we provide only the minimum information necessary.

4.4 Fraud Prevention

Information may be shared with relevant authorities to assist in investigations into financial fraud, money laundering, or other illegal activities.

5 Cookie Policy

5.1 What Cookies Are and How They Are Used

Cookies are small text files stored in your browser. 399 apps uses the following types of cookies:

• Essential Cookies: For the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: To remember language preferences and display settings.
• Analytics Cookies: To understand which parts of the site are used most, helping us improve our services.
• Security Cookies: To detect unauthorised access and fraudulent activity.

5.2 Cookie Control

You can disable cookies from your browser settings. Keep in mind, however, that disabling essential cookies may cause some features of the site to not work properly.

6 Data Retention and Security

6.1 Data Retention Period

Information is retained while your account is active and, after account closure, for a period required by legal obligations. Financial transaction records may be kept for a longer period in accordance with applicable law.

6.2 Security Measures

399 apps uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Two-factor verification (OTP) for password changes and sensitive actions
• Regular security audits and vulnerability testing
• Fraud detection technology on every transaction
• Data stored on servers in encrypted form

Our security team monitors the system around the clock and is able to identify any suspicious activity immediately.

7 User Rights

As a user of 399 apps, you have the following rights:

7.1 Right to Access Your Information

You can request to view the information collected about you by logging into your account or contacting our support team.

7.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you can request a correction. You can change general information yourself from your account settings.

7.3 Right to Delete Your Information

If you request account closure, we delete information beyond what is required by legal obligations to the extent possible. However, financial transaction records are retained for a set period for legal reasons.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails and messages at any time. It is not possible to stop general service-related communications (such as transaction confirmations).

8 Protection of Minors' Data

399 apps strictly prohibits registration and use of services by anyone under the age of 21. We do not intentionally collect any information from minors. Age verification is mandatory at registration, and additional identity verification is carried out in cases of doubt.

If it becomes known that a minor's information has been collected by mistake, we immediately close that account and delete the data. For more information on playing responsibly, please visit our Responsible Gaming page.

9 Third-Party Links and Services

Our platform may integrate certain third-party services, such as payment gateways and game providers. These third parties have their own privacy policies, and our policy does not apply when you visit their sites. We recommend that you review their policies before using these services.

For any questions about general use of the platform, answers can be found in our FAQ section, which also covers questions about data protection.

10 Changes to This Policy

399 apps reserves the right to update this Privacy Policy as needed. For any significant changes, we send a notification to the registered email address and clearly announce it on the site. The date of the latest update is shown at the top of this page.

Continued use of the platform after any changes is taken to mean that you have accepted the updated policy. We therefore recommend checking this page regularly.

11 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable international data protection standards and the applicable laws of Bangladesh. For the resolution of any disputes, we give priority to dialogue and a cooperative approach.

If any provision of this policy is found to be unenforceable for any reason, the remaining provisions will remain fully in effect.