399 apps Responsible Gambling
Betting is entertainment, not an obligation. 399 apps believes every member has the right to set their own limits, and playing within those limits is the healthiest approach.
Our Commitment
399 apps operates as an entertainment platform where you can enjoy slots, live casino, and sports betting. But entertainment only stays meaningful when it is done in a controlled and informed way. That is why we encourage every member to understand their own situation and make decisions accordingly.
Betting should never be seen as a source of income or a way to pay off debts. If it feels like betting is no longer entertainment but is becoming an obligation, that is a sign you need to take a break. Reading the 399 apps Terms and Conditions will make it clear that we take a firm stand against irresponsible gambling.
Our support team is available 24 hours a day, 7 days a week to assist you. Contact us via live chat or email and you will receive direct help using the tools described on this page.
If you have any questions about the information and tools provided on this page, you will find answers to common questions in our FAQ section, or you can contact us directly via live chat for more details.
Age Limit and Identity Verification
Meeting the age requirement is a mandatory condition for participating on 399 apps.
Advice for parents on protecting minors
- Use a password or biometric lock on your device to prevent children or teenagers from gaining access.
- Keep parental controls active on your browser and clear your betting site history.
- Do not share your 399 apps account login details with anyone else in your household.
- Have open conversations with children at home about online betting and explain that it is an adult activity.
- If you have any suspicion, let our support know — we will help verify the account.
Tools for Setting Your Own Limits
399 apps provides these tools to help you stay in control of your play.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it will require additional verification.
Session Time Limit
Decide in advance how long you will bet in one sitting. When the set time is up, the session will end automatically and you will be prompted to take a break.
Temporary Break
Temporarily close your account for 24 hours to 30 days. During this time, login, deposits, and betting will not be possible. You can activate this feature at any time.
Permanent Self-Exclusion
If you want to stop completely for the long term, activate permanent self-exclusion. Once activated, the account cannot be reopened and there will be no promotional communications.
Activity History
View your full betting and deposit history. Reviewing your own records once a week makes it easy to notice changes in your habits.
Reality Reminder
At set intervals, a message will appear on screen letting you know how long you have been playing and how much time and money you have spent.
To activate any of the tools above, contact us directly via live chat or send an email — our team is available 24 hours a day.
Self-Exclusion Request
Fill in the form below — our team will process your request promptly.
Self-Exclusion Form
Once you submit this form, our support team will apply the restriction to your account within 24 hours.
Once a permanent exclusion request is confirmed, it cannot be reversed. After you submit the request, our team will send a confirmation message to your email.
Warning Signs
If you notice any of the following signs in yourself, it is important to take a break and seek help.
Trying to chase losses
Betting repeatedly to recover lost money — this is a common pattern of betting addiction.
Hiding from family and friends
A tendency to conceal your betting activity and losses from family or close ones.
Betting to pay bills or debts
Turning to betting in the hope of covering essential expenses or repaying debt is a serious warning sign.
Spending more time than planned
You intended to play for an hour, but several hours pass — losing track of time is a warning sign.
Mood changes
Feeling restless, irritable, or low when you cannot bet or when you lose can be a sign of addiction.
Gradually increasing bet sizes
Feeling the need to bet increasingly larger amounts to get the same level of excitement is a clear signal.
Where to Find Support
You are not alone — family, professional counsellors, and 399 apps support are always here for you.
399 apps 24/7 Live Chat
Speak directly with our support team. They will help you impartially with anything from deposit limits to self-exclusion.
Email Support
Contact us by email for more detailed or sensitive matters. Our email address is: [email protected] — responses are provided in both Bengali and English.
Family and close ones
Talk openly with family members or trusted friends. Often, support from someone close to you is the quickest and most effective solution.
Professional counselling
Speak with a mental health specialist or addiction counsellor. They can provide professional help without judgement.
Local health services
Government and private mental health centres in Bangladesh provide treatment and advice for gambling addiction and other behavioural issues.
Support groups
Join a support group made up of people who have overcome addiction. Hearing from others who have been through the same experience can be a great source of strength.
You can learn more about how 399 apps operates with responsible gambling at its core on our About Us page. There is no need to hesitate in seeking help — our team will be by your side with full confidentiality.
Practical Tips for Healthy Betting Habits
10 steps to keep betting as entertainment
- Set a fixed budget before you start betting — never deposit more than that amount.
- Set a time limit for each session and use an alarm.
- Never bet when you are tired, emotionally distressed, or have been drinking.
- Never place extra bets trying to recover your losses.
- Withdraw your winnings — instead of putting all the money back into bets, set some aside.
- Remind yourself — this is a game of skill, but no outcome is guaranteed.
- Spend time on other hobbies and activities so that betting does not become your only form of entertainment.
- Review your deposit and betting history once a month.
- Let your family know — staying transparent means problems can be caught before they grow.
- Whenever you feel you are losing control, take a break and contact support.
Frequently Asked Questions — Responsible Gambling
Learn More
Other pages related to responsible gambling.