FAQ
399 apps FAQ — VIP, Bonus, Deposit and Support
The questions that come up most often when using 399 apps — with clear and detailed answers, all in one place.
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This page covers detailed Q&As on four key topics at 399 apps — VIP cashback benefits, welcome bonus and other offers, support channels, and the deposit process. Every answer is written with Bangladeshi players' real experience in mind. Use the category list below to jump directly to a specific topic. We also encourage you to read the responsible gaming guidelines — all activities at 399 apps are for people aged 21 and above only.
Questions by Category
VIP Program
VIP Benefits
399 apps has five VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level comes with a weekly cashback benefit — Bronze gets up to 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, and Diamond up to 1.0% weekly cashback. Moving to a higher level unlocks more benefits.
Your VIP level at 399 apps upgrades automatically as you play regularly and stay active. The more you play, the faster you can move up to the next level. Visit the VIP page for full details about the 399 apps VIP program. Each level you pass unlocks better benefits.
Weekly cashback is calculated on your net loss for that week — meaning the total amount lost minus the total amount won, with your level's cashback rate applied to the remainder. For example, a Gold member with a ৳20,000 net loss in a week would receive ৳20,000 × 0.6% = ৳120 cashback. That is the maximum cashback available at that level.
Diamond is the highest VIP level at 399 apps. It offers up to 1.0% weekly cashback. Diamond members also receive priority support and special personalised offers. Reaching the highest level is a recognition of long-term active participation at 399 apps.
At 399 apps, VIP weekly cashback is calculated based on that week's gaming activity and added to your account at a set time. You must have a net loss for that week to receive cashback — meaning your losses must exceed your winnings. Contact live chat to find out the exact day and time.
Yes, after creating a new account at 399 apps, your VIP journey generally begins at the Bronze level. This level already offers up to 0.2% weekly cashback. Keep playing regularly and as your gaming activity increases, you can move up to the next level. The VIP program applies to participation across all game types.
Bonus Program
Bonuses and Offers
399 apps offers a 200% bonus on your first deposit, up to ৳8,000. So if you deposit ৳1,000, you get ৳2,000 in bonus and your balance becomes ৳3,000. To claim the bonus, make your first deposit after opening an account — it should be added automatically to eligible accounts. Check with live chat to confirm.
The wagering requirement for the welcome bonus is 20 times the bonus amount. For example: deposit ৳1,000 and receive ৳2,000 bonus — to withdraw from that bonus you must place ৳2,000 × 20 = ৳40,000 in bets. For a larger deposit: deposit ৳8,200 and receive ৳8,000 bonus — wagering will be ৳8,000 × 20 = ৳1,60,000. Winnings from the bonus can only be withdrawn once this condition is met.
Slot games generally contribute the most towards meeting the wagering requirement. Live casino, table games, and sports betting — such as cricket betting — may each have different contribution rates. Check 399 apps' terms and conditions or ask live chat support for the exact list.
No, the 399 apps welcome bonus can only be received once per account — on the first deposit only. Attempting to claim the bonus through multiple accounts is a violation of the site's rules and may result in account suspension. Other ongoing offers — such as the weekend reload bonus or daily live table bonuses — can be claimed repeatedly.
Once a bonus is activated, it generally cannot be cancelled, or can only be cancelled under specific conditions. If you want to cancel a bonus, contact 399 apps live chat immediately. Keep in mind that cancelling a bonus may also void any winnings earned from it. It is best to read the terms and conditions carefully before claiming any bonus.
Yes, the 399 apps weekend reload bonus can be claimed once each weekend on any deposit. This bonus gives 50% of your deposit, up to ৳5,000, with a 20x wagering requirement on the bonus and a minimum deposit of ৳500. For example: deposit ৳2,000 and receive ৳1,000 bonus, with wagering of ৳1,000 × 20 = ৳20,000.
Customer Support
Support Questions
399 apps has two support channels: 24/7 live chat directly on the site, and email support. Live chat typically gets a faster response. Email is useful for complex issues or when you need to send documents. There is no phone number or WhatsApp number — these two channels are the only official support methods at 399 apps.
Yes, 399 apps live chat support is active seven days a week, twenty-four hours a day. You can get support at any time of day or night — including weekends and public holidays. So for any deposit, withdrawal, or technical issue, you can open live chat at any moment and ask for help.
Before contacting 399 apps support, have the following information ready: your registered username or mobile number, the date and time of the issue, the transaction reference number (if it is about a deposit or withdrawal), and a brief description of the problem. Having this information prepared in advance helps resolve issues faster.
Absolutely. The 399 apps support team can assist in both Bengali and English. This service is provided with Bangladeshi users in mind, so that language is never a barrier to getting a problem resolved. Send a message in Bengali on live chat and you will receive a reply in Bengali.
We cannot give a guaranteed response time for 399 apps email support here, as it may vary from case to case. For faster resolution, live chat is the better option. Email is more suitable when you have a complex issue or need to send documents.
Deposits and Payments
Deposit Questions
After a deposit, some time may be needed — occasional delays happen due to network congestion. If more than 30 minutes have passed since your deposit and your balance has still not been updated, contact 399 apps live chat with a screenshot or reference number of the transaction. The support team will verify and resolve it quickly.
399 apps currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfer, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Sonali Bank can be used. The minimum deposit for each method is ৳500. Cryptocurrency payments are not accepted.
To deposit at 399 apps using Nagad, first log in to 399 apps. Then go to the deposit option, select Nagad, and send the amount to the designated number. The minimum amount is ৳500. Once the transaction is done, save the reference number so you can show it to support if any issue arises.
Yes, depositing at 399 apps via bKash is safe. The site uses SSL encryption, so your financial information stays protected. However, only send money to the official 399 apps payment number — never to any third-party number. Check the deposit page on the site or confirm through live chat to get the official number.
No specific claim about fees is being made here for 399 apps deposits — because mobile banking operators (bKash, Nagad, Rocket) may apply their own transaction charges, which can change according to their own policies. For accurate information, ask 399 apps support and also check the terms of your payment method.
The minimum deposit at 399 apps is ৳500 across all methods. So whether you use bKash, Nagad, Rocket, or bank transfer, depositing at least ৳500 lets you start playing any game on the site — including slots, live casino, and more. The minimum withdrawal amount is ৳1,000.
Still have questions?
If you did not find your answer in the FAQ, contact the 399 apps support team directly. We are always ready to help.
Live Chat Support
399 apps live chat is available seven days a week, twenty-four hours a day. Open the chat window from any page on the site and ask your question in Bengali or English — you will get a quick response.
Email Support
For detailed issues or when you need to send documents, contact us by email. Email address: [email protected] — responses are provided in both Bengali and English.